Abdourhamane Bahare,
solidarity in action

Abdourhamane Bahare is a dynamic communicator, who is delighted of having been able to contribute to the expansion of a company that now counts 1.6 million ciments in Niger over the past 5 years.

“My aim is to satisfy the customer and build loyalty”, says Abdourhamane, who at just 30 is heading Orange’s call centre in Niamey. With responsibility, for a team of 7 supervisors, 115 customer advisors who get nearly 6,000 calls daily, he is nevertheless relaxed and smiling. It should be said that since his recruitment five years ago, Abdourhamane has been moving swiftly up through the ranks. From customer advisor he became call centre supervisor, then sales operative, and finally in 2012, department head at the call centre. “Someone noticed that I was good with the customers”, he explains modestly.

 

 

He is a man of action, who at 18 began volunteering with the Femjes NGO (Femme-Jeunesse-Environnement-Santé, Women-Youth-Environment-Health), which works towards the sustainable rehabilitation of street children, as well as launching himself into studies at the IPDR institute for rural development in Kollo, near Niamey because he wanted to save his parents’ impoverished land. “I was sure that good management was all it would take,” he remembers. Four years of study were rewarded with a technician diploma following an internship in France in partnership with the Auzeville Agricultural School (Toulouse) and then the national civic service at the Niger Ministry of Agriculture.
Although he was unable to save his family lands, the experience was a turning point. “When I was 24, I decided to sit the technical baccalaureate, and passed it,” he says. “I then applied to Orange while continuing with my work for Femjes, which since its inception rehabilitated 300 young people.”

"I put my hand up the moment the call went out from the Orange Foundation.”

Since then he has had a better grasp of his aspirations: a penchant for sales and a vocation to help his fellow men. “I put my hand up the moment the call went out from the Orange Foundation to help out in October 2012, with the distribution of aid in Liboré (Tillabéry region), after the floods.” Gifted with a team spirit he has nurtured as an enthusiastic football player, Abdourhamane recruited 35 other volunteers from the Orange staff to distribute 180 tons of food (rice and maize) to 1,800 households that fell victim to the disaster (12,600 people). This represented a donation of 65 million CFA francs (€100,000), in line with the Foundation’s values, which dedicate a portion of its budget to emergency situations in countries where the Group operates. Solidarity is priceless.

Portrait by Nouara Bena.

 

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